FAQ

What types of products do you offer?

We offer a curated selection of eco-friendly and cruelty free products suited for all skin types.

Are your products environmentally friendly?

Yes, all of our products are crafted with sustainability in mind. We prioritize eco-friendly materials and practices to ensure that our offerings not only enhance your home but also contribute positively to the environment.

How can I ensure the quality of the products?

We are committed to quality and sustainability. Each product undergoes rigorous quality checks to ensure it meets our high standards. Our handcrafted candles and kitchenware are made from premium materials that are durable and safe for everyday use.

What is your return policy?

We accept returns for unopened and unused items within 14 calendar days from the date of delivery. Products must be in their original condition and packaging, accompanied by the original receipt or proof of purchase. For more details, please refer to our return policy.

How long does shipping take?

Orders are processed within 3 to 5 business days. Local deliveries typically take 3 to 4 business days, while international orders may take 10 to 14 business days, depending on customs clearance and location.

Do you offer exchanges for damaged or defective products?

Yes, if you receive a damaged, defective, or incorrect item, we will gladly exchange it for the same product at no additional cost. Please contact our customer service team within 7 days of receiving your order to initiate the exchange process.

How can I contact customer service?

You can reach our customer service team via email at info@malachiorganics.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.

Are shipping fees refundable?

Original shipping charges are non-refundable unless the return is due to our error or a product defect. In such cases, we will cover the cost of return shipping.